Shipping Policy

Welcome to Vanessa Mayfair! We’re committed to offering you a smooth and reliable shipping experience. Below you’ll find all the key details about how we fulfil and deliver your orders.

1. Shipping Charges

We offer free standard shipping on all orders — no hidden fees, no minimum spend.

2. Shipping Destinations

We currently ship to customers within the United Kingdom.

3. Order Processing & Delivery Times

• Processing Time: Orders are prepared and dispatched within 1–3 business days (Monday–Friday).

• Transit Time: Once dispatched, standard delivery typically takes 6–10 business days.

• Please note: These timeframes are estimates and may vary due to carrier delays, public holidays, or weather conditions.

4. Tracking Your Order

As soon as your order is shipped, we will send you a tracking number so you can follow its journey.
If you haven’t received tracking information within 2 business days of placing your order, please contact us at support@vanessamayfair.co.uk.

5. Delivery Terms

Your order is carefully handled and packaged by our team before being handed over to the shipping provider. Once in transit, delivery is managed by the carrier.

6. Change of Address

If you need to change your delivery address after placing your order, please contact us as soon as possible. While we’ll do our best to assist, changes may not be possible if the order has already been shipped.

7. Multiple Shipments

If you want items delivered to different addresses, you’ll need to place separate orders for each address.

8. Damaged or Lost Packages

If your package arrives damaged or doesn’t arrive within the expected timeframe, please contact us immediately — we’re here to help and will work with you to resolve the issue.

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📬 Need assistance?
Our customer service team is available to support you — just email support@vanessamayfair.co.uk.